Feelingstream was part of our first Nordea accelerator last year. They are currently working on 4 paid pilots, and are also well in their way of conquering the banking industry. They continued working with Nordea after the accelerator program, and now that collaboration has taken a big step forward: Feelingstream and Nordea have just signed a big deal. Soon they’ll start a live pilot together. Click to tweet about it!
Big companies get a massive amount of messages every hour. It is hard if not even impossible to figure out which of them need immediate attention and which of them can be dealt with a bit later. That means lots of lost potential and angry customers; things that companies just cannot afford anymore. New competitors pop up every day, and having the best customer experience is more important now than ever. It is a huge problem for companies, but maybe not for long.
Feelingstream has created a machine that understands the actual content of text, and then uses that knowledge to organize inquiries from urgent to less urgent. This means critical issues can be found and dealt with much faster. And that of course, means much better customer service and no lost sales potential. For employees, it doesn’t mean any extra work as Feelinsgstream’s solution is invisible in the companies’ systems.
Feelingstream sees great potential in the banking industry. That’s why working with Nordea has been agreat experience for them. Fitting the startup way of doing thing into the highly regulated banking industry hasn’t always been a breeze, but they say it has been all worth it. They have not only gotten an invaluable reference from Nordea, but also the knowledge of what is required to succeed in the industry.
“Having Nordea as a reference is an incredible advantage considering our target markets. We have also gotten market access and been able to work with real data and situations, which is the most important thing for startups!” says Terje Ennomäe, the co-founder of Feelingstream.
Feelingstream has a lot of cool things ahead of them, and we can’t wait to see what kind of superstars they will become!